1. Introduction and Scope of This Policy

Welcome to the 88m Privacy Policy page. This document explains in detail how we — the 88m platform — collect, process, store, and protect your personal information each time you use our services.

This policy applies to all users of the 88m platform, including registered members, website visitors, and anyone who interacts with any of our services. By registering an account or continuing to use our platform, you agree to the collection and use of information as described in this document.

We take your privacy seriously. In today's digital world, data security is not just a legal obligation — it is our moral responsibility to every member who trusts 88m with their personal information.

Note: This privacy policy may be updated from time to time. The date of the latest update is always displayed at the top of this page. We encourage you to review this page periodically.

2. Information We Collect

88m collects your personal information through several means depending on how you interact with our platform. Below are the main categories of information we collect:

2.1 Information You Provide Directly

  • Registration information: Full name, date of birth, email address, phone number, and account password.
  • KYC Information: Copies of identity cards, passports, or other identification documents required for identity verification.
  • Financial information: Payment method details including bank account numbers, e-wallet details, and transaction records.
  • Address information: Residential address submitted during the KYC process.
  • Support communications: Records of conversations with our customer support team.

2.2 Information Collected Automatically

  • Device data: Device type, operating system, phone model, and unique device identifier.
  • Network data: IP address, internet service provider name, and approximate location based on IP.
  • Usage data: Pages visited, games played, session duration, and in-platform navigation patterns.
  • Cookie data: Session cookies, preference cookies, and analytics cookies to enhance the user experience.

2.3 Information from Third Parties

In some situations, we may receive information about you from trusted third parties such as identity verification service providers, payment processing providers, and fraud prevention agencies. This information is used solely for verification and security purposes.

3. How We Use Your Information

Every piece of information we collect has a clear and legitimate purpose. 88m uses your personal information for the following purposes:

Purpose of Use Data Type Legal Basis
Account Management Name, email, password Contract enforcement
Identity Verification (KYC) IC, address, date of birth Legal obligation
Transaction Processing Payment details Contract enforcement
Customer Support Communication records Legitimate interest
Fraud Prevention IP, device, transaction patterns Legitimate interest
Marketing (with consent) Email, phone number User consent

4. Data Sharing and Disclosure

88m does not sell, rent, or disclose your personal information to third parties for their own marketing purposes. However, there are certain situations where we may need to share your information:

4.1 Trusted Service Providers

We share only the necessary information with third-party service providers who help us operate the platform — including payment processing providers, identity verification service providers, and technical infrastructure providers. All third parties are bound by strict confidentiality agreements and are not permitted to use your data for any other purpose.

4.2 Legal Requirements

88m may be required to disclose your personal information if mandated by law, court order, or a valid request from a competent authority. In such circumstances, we will endeavour to notify you where permitted to do so by law.

4.3 Protection of Rights and Safety

We reserve the right to disclose information when necessary to protect the rights, property, or safety of 88m, our members, or the public — including efforts to prevent fraud, money laundering, or other security threats.

5. Cookies and Tracking Technologies

The 88m platform uses cookies and similar technologies to enhance the user experience, analyze usage patterns, and personalize the content you see. The following are the types of cookies we use:

  • Essential Cookies: Required for core platform functions such as login authentication and session security. These cookies cannot be disabled.
  • Preference Cookies: Saves your personal settings such as preferred language and display theme.
  • Analytics Cookies: Helps us understand how members use the platform so we can make meaningful improvements.
  • Performance Cookies: Monitors platform speed and reliability to ensure a smooth experience.

You can manage or block cookies through your browser settings at any time. Please note that blocking essential cookies may affect platform functionality.

6. Data Security

The security of your personal data is a top priority at 88m. We implement a range of technical and organizational measures to ensure your information is always protected:

  • 256-bit SSL Encryption for all data in transit between your device and our servers.
  • Data-at-rest encryption for sensitive information stored in our databases.
  • Role-based access control — only authorized personnel may access member data.
  • 24/7 security monitoring to detect and respond to any threats or suspicious activity.
  • Regular security audits by our internal security team and independent external experts.
  • Two-factor authentication (2FA) for internal staff accounts accessing data management systems.

Important: While we take all reasonable precautions, no security system in the world can be guaranteed 100% safe. We encourage you to also safeguard your account by using a strong password and never sharing your login credentials with anyone.

7. Data Retention Period

88m retains your personal information for as long as your account is active or as long as necessary to provide services to you. After account closure, we may retain certain information for a specified period to meet legal obligations, resolve any outstanding disputes, and maintain required financial records.

In general, data retention periods are as follows:

  • Financial transaction records: minimum 7 years in accordance with legal requirements.
  • KYC documents: minimum 5 years after account closure.
  • Activity and security logs: 2 years.
  • Support communication records: 3 years.
  • Cookie and analytics data: maximum 13 months.

8. Your Rights as a User

You have certain rights regarding the personal data we hold about you. 88m respects and facilitates the exercise of these rights:

Access Rights Right to Rectification Right to Erasure Right to Restriction Right to Portability Right to Object
  • Access Rights: You have the right to know what personal data we hold about you and how it is used.
  • Right to Rectification: If any information we hold is inaccurate or outdated, you have the right to request a correction.
  • Right to Erasure: In certain circumstances, you may request that we delete your personal data ("right to be forgotten").
  • Right to Restriction of Processing: You may request that we restrict how we use your data under certain circumstances.
  • Right to Data Portability: You have the right to receive your personal data in a structured, machine-readable format.
  • Right to Object: You may object to the processing of your data for direct marketing purposes at any time.

To exercise any of the above rights, please contact the 88m support team via live chat or email available on the platform. We will process your request within 30 business days.

9. International Data Transfers

In the course of our operations, your personal information may be transferred to and processed in countries other than Malaysia. When this occurs, we ensure that such transfers are safeguarded by appropriate protection mechanisms, including data processing agreements that comply with international data protection standards. We only work with partners who demonstrate an equivalent or higher level of data protection than the standards we uphold.

10. Children's Privacy

The 88m platform is strictly for adults aged 18 and above. We do not knowingly collect or process personal data from minors. Should we discover that a minor's data has been collected without our knowledge, it will be deleted immediately and the associated account will be terminated.

11. Links to Third-Party Sites

The 88m platform may contain links to websites operated by our game providers or partners. This privacy policy applies solely to the 88m platform. We are not responsible for the privacy practices of those third-party websites and encourage you to read their respective privacy policies before providing any personal information.

12. Contact Us

If you have any questions, concerns, or complaints regarding this privacy policy or how we handle your personal data, the 88m team is ready to assist you. You can reach us through the following channels:

  • In-platform live chat — response within 5 minutes.
  • Email: [email protected] (displayed as text only).
  • Support available 24 hours a day, 7 days a week, including public holidays.

FAQ — Privacy Policy

Absolutely not. 88m has never and will never sell, rent, or disclose your personal data to third parties for their own marketing purposes. Your data is only shared with service providers who assist us in operating the platform, and only the minimum necessary information is shared.

You may contact the 88m support team via live chat or email to submit a data access or deletion request. We will process your request within 30 working days. Please note that certain data must be retained by us in accordance with legal requirements even after account closure.

KYC stands for "Know Your Customer" — an identity verification process that requires you to submit documents such as your identification card. It is required to fulfill anti-money laundering obligations, ensure player protection, and enable secure withdrawal processing. All KYC documents are stored with encryption and restricted access.

Yes, you can manage or block cookies through your browser settings. However, blocking essential cookies may affect certain platform functions such as login authentication and session security. Analytics and preference cookies can be blocked without affecting the platform's core functionality.

Retention periods vary by data type. Financial transaction records are kept for a minimum of 7 years in compliance with legal requirements. KYC documents are retained for a minimum of 5 years after account closure. Activity logs are kept for 2 years. After these periods, data is securely deleted from our systems.

In the event of a security breach affecting your personal data, 88m will notify you via email or an in-platform notice in a timely manner. We will provide details on the nature of the breach, the data involved, the steps we have taken, and actions you can take to protect yourself.